Return Policy We do our best to make sure each item is shipped exactly as it is ordered. Please contact us at 1-877-290-8487 or 1-507-386-2320, access code NBD21 as soon as possible if you have a concern with your order. We want you to be completely satisfied.
If you'd like to see and feel the quality of any of our printed papers, blank samples are an inexpensive way to do just that. To order a sample, click on the item image and then click on the "Order a Sample" link below the image. The sample order will be placed in your shopping cart for further processing when you're ready to "check out". Please note that most, but not all, items offer the sample option.
We are able to print in languages other than English provided the alternate language uses letters from the English alphabet. A selection of Spanish verses is also available for your use on a number of items including wedding stationery, Quince Años invitations, and greeting cards.
Carlson Craft and O'Neil Events reserves the right to refuse printing of any copy, particularly that which may be considered harassing, profane, or abusive in nature.
Many of our products showcase a customer photo or allow for including a logo or other artwork. Uploading these files is easy; we'll guide you through the ordering process every step of the way. Begin by selecting an item that features a photo or other artwork and then click on "Personalize." There you will be prompted to register or sign in to upload your photo/artwork. Be sure you click on the "Help with image sizes and resolutions" link for file uploading guidelines and requirements.
We use "VeriSign" to provide protection for your credit card information. Your credit card number will be encrypted for safe transmission. We DO NOT store your credit card number after your order has been completed. You will need to re-enter your credit card every time you make a purchase. Your privacy is respected.
We offer a variety of printing method options. Most of our personalized paper products are printed using thermography - a process that creates a beautiful, raised effect on the ink. Envelope flaps and greeting cards are flat printed. Foil stamping is an option for some greeting cards and many accessory items.
Allow 2-3 days for production time and an additional 2-6 days for delivery time.
NOTE: Generally orders are shipped via UPS Ground Service. Be sure to add the appropriate shipping time (2 – 6 days) based on your location and selected shipping service level. For expedited delivery, indicate your preferred shipping service on the shipping screen.
Checking Order Status
To check the status of an order, enter the Confirmation Number you received when you submitted the order along with the Billing ZIP/Postal Code.
Alternatively, you may sign in to My Account to view your entire Order History, including the status of all your orders.
To make changes on an order you've placed, please contact us immediately. We will confirm the status of your order to determine if the change(s) can be made at no additional cost to you. Depending on the status of the order, additional charges may apply to halt the order process in order to make the change(s). To avoid having to make changes and potentially incur additional charges, we encourage you to review your orders carefully before submitting them.
A service fee will be applied to each part of an order you request to cancel. If an order has already been printed, you will be charged full price for the entire order.
Ordering Additional Quantities
If you've placed an order and need to increase the quantity of that order, please contact us immediately. We will do our best to catch the order before it is in production. If your order cannot be stopped before production, we will notify you and provide you with the updated price including service fee, if applicable. To avoid these extra costs, we encourage you to include an "extra" quantity in your original order quantity.
To place a reorder of a previously fulfilled order, sign in to My Account and click on Order History. Locate the original order by using the Confirmation Number search tool or by searching for it manually in your list of past orders. Make any changes you want by editing your order and resubmitting it.
Due to prompt order processing and efficient production times, we are unable to put a "RUSH" on orders once we receive them. You may, however, select an expedited shipping method when you place orders for speedier delivery.
Creating an invitation, announcement, or any other printed piece that truly reflects one's personal style is virtually effortless with the many customization options we have to offer. Following are just some of the options to consider for your printed masterpiece.
Paper/Product Design and Style