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GENERAL INFO



Return Policy
Return Policy We do our best to make sure each item is shipped exactly as it is ordered. Please contact us at 1-877-290-8487 or 1-507-386-2320, access code NBD21 as soon as possible if you have a concern with your order. We want you to be completely satisfied.

Samples
If you'd like to see and feel the quality of any of our printed papers, blank samples are an inexpensive way to do just that. To order a sample, click on the item image and then click on the "Order a Sample" link below the image. The sample order will be placed in your shopping cart for further processing when you're ready to "check out". Please note that most, but not all, items offer the sample option.

Alternate Languages
We are able to print in languages other than English provided the alternate language uses letters from the English alphabet. A selection of Spanish verses is also available for your use on a number of items including wedding stationery, Quince Años invitations, and greeting cards.

Printing Limitations
Carlson Craft and O'Neil Events reserves the right to refuse printing of any copy, particularly that which may be considered harassing, profane, or abusive in nature.

Uploading Photos/Artwork
Many of our products showcase a customer photo or allow for including a logo or other artwork. Uploading these files is easy; we'll guide you through the ordering process every step of the way. Begin by selecting an item that features a photo or other artwork and then click on "Personalize." There you will be prompted to register or sign in to upload your photo/artwork. Be sure you click on the "Help with image sizes and resolutions" link for file uploading guidelines and requirements.

Security
We use "VeriSign" to provide protection for your credit card information. Your credit card number will be encrypted for safe transmission. We DO NOT store your credit card number after your order has been completed. You will need to re-enter your credit card every time you make a purchase. Your privacy is respected.

PRINTING


We offer a variety of printing method options. Most of our personalized paper products are printed using thermography - a process that creates a beautiful, raised effect on the ink. Envelope flaps and greeting cards are flat printed. Foil stamping is an option for some greeting cards and many accessory items.

SHIPPING


Allow 2-3 days for production time and an additional 2-6 days for delivery time.

NOTE: Generally orders are shipped via UPS Ground Service. Be sure to add the appropriate shipping time (2 – 6 days) based on your location and selected shipping service level. For expedited delivery, indicate your preferred shipping service on the shipping screen.

ORDERING


Checking Order Status
To check the status of an order, enter the Confirmation Number you received when you submitted the order along with the Billing ZIP/Postal Code.

Alternatively, you may sign in to My Account to view your entire Order History, including the status of all your orders.

Making Changes
To make changes on an order you've placed, please contact us immediately. We will confirm the status of your order to determine if the change(s) can be made at no additional cost to you. Depending on the status of the order, additional charges may apply to halt the order process in order to make the change(s). To avoid having to make changes and potentially incur additional charges, we encourage you to review your orders carefully before submitting them.

Order Cancellation
A service fee will be applied to each part of an order you request to cancel. If an order has already been printed, you will be charged full price for the entire order.

Ordering Additional Quantities
If you've placed an order and need to increase the quantity of that order, please contact us immediately. We will do our best to catch the order before it is in production. If your order cannot be stopped before production, we will notify you and provide you with the updated price including service fee, if applicable. To avoid these extra costs, we encourage you to include an "extra" quantity in your original order quantity.

Reorders
To place a reorder of a previously fulfilled order, sign in to My Account and click on Order History. Locate the original order by using the Confirmation Number search tool or by searching for it manually in your list of past orders. Make any changes you want by editing your order and resubmitting it.

Expedited Shipping
Due to prompt order processing and efficient production times, we are unable to put a "RUSH" on orders once we receive them. You may, however, select an expedited shipping method when you place orders for speedier delivery.

CUSTOMIZATION HELP



Creating an invitation, announcement, or any other printed piece that truly reflects one's personal style is virtually effortless with the many customization options we have to offer. Following are just some of the options to consider for your printed masterpiece.

Paper/Product Design and Style
Use our streamlined search tool to find the designs and styles that suit your wants and needs. From classic and traditional to current and trendy, we are sure you will find exactly what you are looking for!

Wording
Choose from our collection of prewritten verses or feel free to create a custom verse using your own words to express exactly what you want, how you want.

Lettering Style
Make a statement and carry a theme with your selection of lettering style. Whether you're striving for a look of elegance, a reserved impression, or something in between, you'll have no trouble achieving it.

Imprint Techniques
Choose from imprint techniques including thermography, letterpress, engraving, embossing, and digital print to create a sense of how formal your event is slated to be.

Imprint Colors
Our spectrum of ink and foil imprint colors continually grows, not only to satisfy the ever-changing color trends, but to set them!

Envelopes
Envelopes printed with a return address are a low-cost way to save time and ensure the return of undeliverable mail. In addition to personalized envelopes, consider these options, as well: Fastick® (self-seal) envelopes, envelope liners, and envelope icing.

The Extras
In addition to the options mentioned above, there are many extras that can be implemented to create a truly unique, finished product.

       Monograms – Classy and traditional with many styles to choose from.
      Multicolor Logos – Choose from our expansive library or upload your own.
      Photos – Add the ultimate personal touch with a photo.
      Coordinating Items – Napkins, programs, menu cards, favors, and decorations put the finishing touch on any celebration.
      Addressing Online – Professionally printed envelopes exhibit the importance you place in quality presentation, not to
        mention the time you'll save.

Personalization Options

 

Reflect Your Taste and Style
When it comes to celebrating a special event, Carlson Craft offers plenty of options to choose from in order to truly reflect individual tastes and styles. Many of our products offer a choice of printing techniques, imprint colors, wording, and lettering styles. Finishing touches such as envelope lining, ribbons, and other embellishments allow you to share your special news exactly the way you want to!

Printing Technique
There are a variety of printing techniques available from Carlson Craft, each offering its own special touch on the essence of the event being celebrated. While thermography and flat printing are most commonly used, consider how engraving and embossing provide an element of classic elegance for more formal affairs. Foil imprint is another option when a bit of shine is wanted. Keep the printing technique options in mind as you think about how formal your event will be and how you want to express that through your choice of printing technique.

Imprint Color
Your choice of imprint color can create a theme or enhance another. Create an impact with bright, vibrant, and often trendy colors; soothe the senses with soft, muted colors; or go classic with black. Color selection plays a big part in setting the mood of a special event.

Lettering Style
The lettering style you choose – whether elegant script, simple block print, or even a combination of the two – plays a significant role in setting and supporting the mood of an event. We have many styles to choose from.

Wording
A great deal can be told about the style and formality level of an event by the wording that is chosen for the invitation. Words that are time-honored and customary lend a formal feel (e.g., "Mr. and Mrs. John Doe request the honour of your presence..."), while trendier wording offers a more casual vibe (e.g., "He whispered, 'Will you marry me?' She shouted, 'Yes!'"). You have the option to choose one of our prewritten verses or to create your own wording during the personalization stage of ordering.

Envelope Liners
Add a complementary splash of color to the inside of your envelopes with envelope liners. Liners are one of the first things the recipient will notice as they open the envelope to reveal a coordinating invitation inside.

Embellishments
Many of our invitation ensembles include layered pieces, are adorned with ribbon, or include some other type of embellishment to accent the design. Some embellishments are available sold separately, so feel free to incorporate your own inspirations to create an ensemble that truly reflects your style. For example, an elegant ribbon creates a charming effect when wrapped around your invitation ensemble and tied to hold the layered pieces together.

Design Cuts
Complement – or even create – a theme and style with the design of your choice printed on multiple pieces of your celebration ensemble. Carry the design to napkins and other personalized accessories for flawless continuity.

Program Wording
A program plays an important part in any big event, especially a wedding. A wedding program can serve many purposes including carrying the wedding theme, introducing the wedding party, honoring individuals who are especially important to the couple, explaining certain traditions or rituals that may be included in the wedding, and letting guests know what's next on the ceremony agenda. Programs are available in a variety of styles from the classic booklet to fan-style with personalized wording that may be as traditional or contemporary as you wish.

Online Proof System
Prior to submitting your order, use our Online Proof System to preview a visual imitation of what your personalized items will look like. Items are portrayed as accurately as possible in these previews. Actual size, color, and imprint may vary slightly. If necessary, wording will be adjusted to fit the available print area properly. Please examine your online preview carefully. When you submit your order, you are confirming that you have proofed your entire order, verified your personalization and information, and authorize printing. In addition to these online previews, we offer printed proofs of invitations, save the dates, enclosure cards, and many other items. While online previews are free, there is a nominal charge for printed proofs.